I agree with the intent of a code of good practices. I disagree in the
If a braille manual is not needed by the user, that user ought to receive
a reduced price for the product. As an example the braille JAWS manual costs
and extra $50. It is a large four or five volume manual.
I bought one of these with my JAWS package. If I were a large print user of
nonbraille reader should I pay for somethink I don't need?
When announcing a new product, I think a vendor should have the option of staying
within the three months period or stating when the product will be available.
It is not unusual to have long wait time before a product is available.
Instead of having a company provide help as quickly as possible, have the help
system described. I.E. 800 number, field service rep...
A satisfaction guarantee is very desirable. This is especially true for
sophisticated products such as reading machines and braille displays.
It is difficult to make an intelligent decision on an expensive product if you only
use it for a few minutes.
The use of sales territories is a real problem. AS a former Arkenstone dealer,
I fould it was difficult enough to compete with other reading machines but
it was very difficult to compete with other dealers who were willing to undercut
each other. It was my experience that most expensive adaptive equipment is
bought by a government agency that had to get competitive bids. Local service
made no difference. The lowest bidder got the sale.
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