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Uber 2017-2018 service-animal denial reports

Table of Reports by Month

The following table lists the number of complaints of ride denials by month because of service animals as collected by Uber and reported to the NFB (note that February 16, 2017 was the first date for which Uber reported receiving service-animal-related service denial complaints in its data reports to the NFB):

Uber Service-Animal Denial Reports by Month
Month Number of Denial Reports
Feb 16-28, 2017 196
Mar 2017 628
Apr 2017 457
May 2017 637
Jun 2017 545
Jul 2017 502
Aug 2017 399
Sep 2017 490
Oct 2017 509
Nov 2017 561
Dec 2017 505
Jan 2018 408
Feb 2018 452
Mar 2018 461
Apr 2018 464
May 2018 543
Jun 2018 485
Jul 2018 489
Aug 2018 523
Sep 2018 518
Oct 2018 496
Nov 2018 480
Dec 2018 547

Visual and Audio Line Graph of Reports by Month

The following visual and audio line graph shows the number of complaints of ride denials by month because of service animals as collected by Uber and reported to the NFB (note that February 16, 2017 was the first date for which Uber reported receiving service-animal-related service denial complaints in its data reports to the NFB):

Visual and Approximate Audio Line Graphs of Percentage of Total Trips Resulting in a Service-Animal Denial Complaint

Uber produced the below chart, which shows the percentage of total trips that result in a service animal denial complaint. (The audio version is an approximation of Uber’s visual chart because the underlying data was not made available.)



The chart is a line graph drawn to connect specific data points, though the actual points are not specifically provided. It looks spiky rather than curved or smooth. The line is labeled as “defect rate.” The x-axis has six labels: 3/1/2017, 5/1/2017, 7/1/2017, 9/1/2017, 11/1/2017, and 1/1/2018, though the line starts and ends before and after the first and last labels on the graph. The y-axis has five labels: 0.000000, 0.000003, 0.000005, 0.000008, and 0.000010. No plotted point ever reaches up as high as 0.000010 nor down a low as 0.000003. The lowest plotted point is approximately 0.000004, reached sometime after 1/1/2018. The highest plotted point appears to be somewhat above 0.000008, reached around 7/1/2017. Other than a clear downward trend starting just around 1/1/2018, the rest of the graph varies between 0.000005 and 0.000008, with spikes above that shortly after 5/1/2017 and 7/1/2017, and dips below around 8/1/2017, 9/1/2017, 11/1/2017, and after 1/1/2018.

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