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California Association of Guide Dog Users (CAGDU)

The California Association of Guide Dog Users (CAGDU) provides the opportunity for its members to educate the community about issues of guide dog users; To act as advocates for guide dog users; To educate the community about the capabilities and needs of the blind; To promote the general well-being of the blind in the State of California and of the nation; and To function as an integral part of the National Federation of the Blind.

Want to get involved or learn more? We hold monthly meetings via conference call throughout the year. To obtain a schedule of meeting dates and times, please contact President Tina Thomas at 323-751-6205 or judotina48kg@gmail.com.

We Need Your Help! Monitor Uber and Lyft Compliance with Service Animal Agreement

The National Federation of the Blind has created a rideshare testing program to measure Lyft and Uber’s efforts to eliminate driver discrimination against riders with guide dogs or service animals. Recent agreements with these two major ridesharing companies require the National Federation of the Blind to provide feedback, over the next three to five years, on the efforts they have agreed to undertake to prevent discrimination against service animal users.

Here’s where you come in. If you use Uber or Lyft and have a service animal or travel with someone who has a service animal, we need your help. Fill out our online questionnaire after your next Uber or Lyft ride, and as often as you can after that. We would love feedback from regular Uber and Lyft users at least once a month, about both positive and negative experiences.

Extensive information about the program is available in the May 2017 issue of the Braille Monitor. You can also visit nfb.org/rideshare for more information, including an extensive FAQ, information on how to report discrimination to Uber and Lyft directly as well as through our questionnaire, and a list of the questions we’ll ask so you can be thinking about them when you take your next ride.

Please share this information with fellow Uber and Lyft users with guide dogs or other service animals.

If you have questions that are not answered by the resources above, contact Valerie Yingling, legal program coordinator, at the National Federation of the Blind Jernigan Institute, at (410) 659-9314 extension 2440, or vyingling@nfb.org.

Thanks in advance for your assistance with this important effort.

Lyft’s Service Animal User Guide

As part of the agreement reached between the NFB and Lyft, Lyft has created a service animal user guide. Please view the version most appropriate for you and share with other service animal users.

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